Frequently Asked Questions

Everything you need to know about your Sneakerask experience, from shipping to sneaker care.

Are all sneakers on Sneakerask authentic?

Yes, authenticity is our top priority. Every pair of sneakers undergoes a rigorous multi-point inspection process by our expert authentication team before being shipped to you.

How long does shipping take?

Standard shipping typically takes 5-10 business days. This timeframe includes the time required for our specialists to verify the quality and authenticity of your order.

What is your return policy?

We offer a 14-day return policy for items in their original, unworn condition with all security tags attached. Please note that shipping fees for returns are the responsibility of the customer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How do I know which size to order?

Sizing can vary between brands like Nike, Adidas, and Yeezy. We provide a detailed size conversion chart on every product page and recommend checking the 'Sizing Notes' for specific model fits.

Can I cancel or modify my order?

To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 3 hours of placement; after that, the order is sent to our authentication center and cannot be modified.